Please contact Customer Service for information on returning an item. Authorized returns will only be accepted within 7 days of you receiving your order and will be approved subject to the the sole discretion of Screen Systems by Genius. Product must be in new condition in the original unopened packaging. Custom Made Screens cannot be returned. There will be a 30% re-stocking fee for returned items. We cannot accept any item returned without a RMA Number and all returns must be approved by us. Thank you.